Returns and Refunds Policy
Thank you for shopping with us. Please read our Returns and Refunds Policy carefully to understand your rights and our procedures regarding returns.
Return Eligibility
To qualify for a refund, your item must meet the following criteria:
• Timeframe: You must initiate and return the product within 7 working days of receiving your order.
• Condition: Items must be unused, unaltered, and in the same condition that you received them.
• Packaging: Items must be returned in their original, undamaged packaging.
• Resellable Status: All products must be in a completely resellable condition.
Please note: A 10% handling fee will be applicable on all approved refunds processed by management.
Warranties and Product Comfort
• Manufacturing Defects: The manufacturer’s warranty and guarantee apply strictly to manufacturing defects.• Subjective Assessment: Product comfort is subjective and is not covered under our warranty, guarantee, or return policies.
How to Request a Return
1. Contact us via WhatsApp on 082 683 9595 or office 012 333 9899 within 7 working days of receiving your delivery.
2. Provide your order details (invoice/order number).
3. State the clear reason for the return.
4. Await authorization from our management team before dispatching the items. 
Return Shipping & Address
Customers are responsible for arranging and paying for all return shipping costs. Original delivery or shipping fees are non-refundable and are not covered under product warranties or guarantees.
Approved returns must be securely shipped to the following address:
739 Codonia Avenue
Waverley
Pretoria
0186
South Africa
Refund Process
• Inspection: Once your returned item is received at our facility, our team will inspect it to ensure it complies with all eligibility requirements.
• Approval: If the inspection is successful, the refund process will be initiated within 24 hours.
• Payment Method: Refunds will be issued directly to the original payment method used during purchase.
• Processing Time: 5 to 10 business days for the funds to reflect on your statement, depending entirely on your banking institution.
Non-Eligible Returns
Returns will be rejected and will not qualify for a refund if:
• The product shows signs of damage due to misuse, neglect, or incorrect assembly.
• The product is not returned in its original condition or packaging.
• The return request or physical return is made more than 7 working days after delivery.
Delivery Information
If your ordered item is in stock and your payment has successfully cleared in our bank account, your delivery will typically be processed and dispatched within 24 hours.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us via WhatsApp on 082 683 9595 / offfice:012 333 9899. Our team is happy to assist you